Customer service has always been something that will leave an impression on the consumer. If the provider makes an active role in making the customer feel welcomed, the customer is more likely to come back or give a favorable review. However, if the provider pays little to no attention to what the customer wants or needs the customer will be left feeling lost. How then do we provide good customer service and at the same time stay within our means?
It is my philosophy that we develop a more personal relationship when it comes to day to day business.Rather than just introducing ourselves we should get to know who we are helping. An opponent may say but how can we give that kind of individual attention when time is money.This philosophy should be done away with. As much as money is valuable in the short term, it's the relationship that matters most. If you establish a strong relationship with each individual they will ultimately see your company as more genuine.
No comments:
Post a Comment